Call review
See what the caller asked, what booked, and whether a person took over.
Built for ServiceTitan contractors
Your AI Front Office for ServiceTitan.
Answer more calls. Book more jobs. See what the AI earned.
AI employees answer and book inbound calls, follow up by outbound SMS and voice, and connect each result to ServiceTitan revenue inside rules you approve.
From call to revenue
After-hours call
Answered and reviewable
ServiceTitan booking
Scheduled within your rules
$
Paid invoice
Tied back after invoice sync
What your office can verify
Call review
ServiceTitan booking
Handoff record
Invoice attribution
The expensive problem
You paid to create the demand.
It should reach the schedule.
When calls, callbacks, and follow-up depend on someone finding time, demand leaks between the conversation and the schedule. More lead spend does not close those gaps.
Unanswered demand
Your office is busy or closed. The next ready-to-book customer reaches voicemail.
Customers with an urgent problem keep calling until someone can help. A message for tomorrow leaves the job available to the next company.
Unfinished follow-up
Open estimates and due members wait while your team handles today’s work.
The opportunity already exists, but inconsistent follow-up lets valuable work quietly age.
Unproven revenue
Work gets booked, but you cannot see which conversations produced paid revenue.
Without a clear call-to-invoice trail, the owner cannot tell what worked, what needs attention, or what the AI actually earned.
If this sounds like your shop
It's not a lead-flow problem.
Your three-step plan
Launch without rebuilding your front office.
Start with one responsibility, teach the rules once, and stay in control of every handoff.
STEP 01
Connect ServiceTitan
Give ServicePilot the operational context needed to book and prove work.
STEP 02
Teach it your rules
Add services, policies, scheduling rules, communication style, and handoffs.
STEP 03
Launch and supervise
Start with the work costing you most. ServicePilot handles it and flags what needs a person.
You supervise the workHuman handoffs follow your rulesEvery receptionist call stays reviewable
Request a DemoOne accountable workflow
From missed call to paid invoice.
ServicePilot answers, follows your booking rules, puts the job on the board, and ties paid revenue back to the conversation.
Example record
One after-hours call, on the board before morning
9:42 PM
Missed call
AC is out. The office is closed.
9:43 PM
Answered
Got the problem and the address.
9:46 PM
Tuesday 10:30 AM booked
Broken AC is on the board.
PAID
You can see what it earned
ServicePilot attributes this invoice back to the after-hours call.
Call answered at 9:42 PM. Broken AC booked for 10:30 AM. When it invoices, ServicePilot shows what that call earned.
Three employees, one accountable system
Answer. Recover. Retain. Prove.
Start with three core AI employees. Add guided capabilities as your shop connects its systems and teaches the rules. ServicePilot keeps the work reviewable from first conversation to paid invoice.
Core
Answer
Put missed demand on the board.
The AI Receptionist answers overflow and after-hours calls, qualifies the work, and books approved jobs into ServiceTitan.
Explore AI ReceptionistCore + guided beta
Recover
Work opportunities before they go cold.
Estimate Recovery follows up on open estimates by outbound SMS and voice. Seasonal Maintenance can help fill the schedule through a guided beta.
Explore Estimate RecoveryCore + guided beta
Retain
Keep recurring customers on schedule.
The Membership Coordinator reaches members by outbound SMS and voice to book included visits that are due.
Explore Membership CoordinatorPlatform capability
Prove
See what happened and what it earned.
Review conversations and handoffs, then connect booked work to ServiceTitan invoices after synchronization.
See the ServiceTitan workflowCompared with what you have now
Picking up the phone is not the same as owning the booking.
Picks up after hours
Before
Sometimes. No.
With SP
Yes
Books into ServiceTitan
Before
Takes a message. If someone has time.
With SP
Yes, inside your rules
Knows your emergencies and fees
Before
Only if the script says so. Whoever calls back.
With SP
Taught once, used on every call
You can review the conversation
Before
Rarely. Someone remembers.
With SP
Receptionist calls stay reviewable
Shows what the job earned
Before
No. No.
With SP
After ServiceTitan invoice sync
ServicePilot is for shops that already run on ServiceTitan. It is not a second CRM, and it does not pretend to be one of your CSRs.
Does this replace my after-hours answering service?
If your answering service only takes a message, yes, this is meant to replace that job. A ServicePilot AI receptionist answers, qualifies, and books into ServiceTitan inside your company rules. You can still hand off to a person when the call needs a human.
Does it book into ServiceTitan, or just take a message?
It books. The AI receptionist uses your services, hours, and scheduling rules to put the job on the board. The point is not a morning callback list. The point is a booked appointment you can see in ServiceTitan.
Do customers know they are talking to AI?
Yes. ServicePilot does not pretend to be a specific human employee. Voice leads as a virtual scheduling assistant. If someone asks whether they are talking to AI, the employee answers truthfully.
How soon can we take calls and send texts?
Inbound calls can start quickly after signup, once your number is live. Outbound texting for campaigns needs carrier approval, called A2P 10DLC. That review often takes 5 to 10 business days. ServicePilot handles the registration. You do not wait on texts to start answering the phone.
What if it is about to book the wrong job?
It only books inside the services, hours, service area, and emergency rules you taught it. If the call does not fit, it hands off to a person instead of guessing. You can review the call afterward and change the rules.
A more accountable front office
Put more ready-to-book demand on the board.
See how ServicePilot can answer, follow up, and book inside your ServiceTitan rules while keeping the work reviewable.
Not ready for a demo? The free field manual takes under 10 minutes. No ServiceTitan login, sales call, or credit card.
Open tomorrow with more work on the board and a clear record of what your AI front office handled.